IAHSS International Association for Healthcare Security & Safety
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Designed for Healthcare Security Officers

Number of chapters: 38
Prerequisites: None
Examination: 100-question, multiple choice Basic Exam
Issued: Certified Healthcare Security Officer (CHSO)

Basic Training Manual - 5th Edition 2010 US Edition

Order Materials: Basic Training Manual - 5th Edition
Certification Exam Application: 5th Edition Paper Exam Application [PDF]
Certification Exam: Single Online Exam Purchase, or Multiple Online Exam Purchase


Basic Training Manual for Canadian Healthcare Security Officers
CANADIAN Version 2014 CA Edition
Order Materials: Basic Training Manual for Canadian Healthcare Security Officers
CANADIAN 2nd Edition Version 2014

Certification Exam: Single Online Exam Purchase
Note: Canadian Manual Available on CD Only.


Chapters

  1. The Healthcare Organization
  2. Security Services in the Healthcare Organization
  3. Customer Relations: Public, Employee, and Labor Relations
  4. Customer Service
  5. Teamwork and Team Building
  6. Patrol Procedures and Techniques
  7. Security Interactions in Various Situations
  8. Risk Reduction: Restraints, Self-protection, and Defense
  9. Professional Conduct and Self-development
  10. Crisis Intervention
  11. Interview and Investigation
  12. Report Preparation and Writing
  13. Report Value and Liability
  14. Judicial Process, Courtroom Procedures, and Testimony
  15. Parking and Crowd Control
  16. Patient Care Units
  17. Business Office and Financial Services
  18. Pharmacy: Physical Security, Narcotics, and Dangerous Drugs
  19. Emergency and Behavioral Units
  20. Infant and Pediatric Units
  21. Medical Records and HIPAA
  22. Support Units and Ancillary Services
  23. Vulnerabilities and Risks in Healthcare Settings
  24. Integration and Use of Physical Security and Access Control Systems
  25. Equipment Use and Maintenance
  26. Identity Theft
  27. Overview of the Incident Command System
  28. Basic Safety Protection for the Officer
  29. Fire Prevention, Control, and Response
  30. Terrorism
  31. Bomb Threat Response Planning
  32. Emergency Management and Response
  33. Civil Disturbances
  34. Violence Issues: Domestic, Workplace, and Hostage Situations
  35. Criminal and Civil Law
  36. Statutes and Standards Affecting Security Actions
  37. Regulatory Agencies
  38. Public Safety Interaction and Liaison

IAHSS Basic Training Manual Instructor PowerPoint Presentation.

The PowerPoint CD is designed to specifically assist the instructor, to present accurate information that will assist students in successfully completing the IAHSS Basic Officer Examination. The contents presented address each of the chapters and their objectives.

IAHSS Basic Training Manual Instructor PowerPoint Presentation CD
- 5th Edition

Order materials: Basic Officer Training Manual Instructor Presentation